Shipping and Delivery Policy

At Indoni Perfumes, we are dedicated to ensuring that your shopping experience is smooth and enjoyable from the moment you place your order to the moment it arrives at your doorstep. Below you will find important information about our shipping and delivery process.

1. Order Processing Time

• All orders are processed within 2 – 5 business days.
• Orders are not processed or shipped on weekends or public holidays.
• If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you promptly of any significant delays.

2. Shipping Methods and Delivery Times

• We offer a variety of shipping options to suit your needs:
  • Standard Shipping: Typically arrives within 3 – 7 business days after the order has been processed.
  • Express Shipping: Typically arrives within 1 – 3 business days after the order has been processed.
• Delivery times may vary depending on your location. Rural or remote areas may experience longer delivery times.
• Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

3. Shipping Rates

• We offer free shipping.

4. Order Tracking

• Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.

5. Delivery Issues

• If you experience any issues with your delivery, such as a delay or if your package is lost or damaged, please contact us immediately at info@mabuyamedia.co.za. We will work with the carrier to resolve the issue as quickly as possible.
• Please ensure that the shipping address provided is accurate and complete to avoid any delays in delivery.

6. Undeliverable Packages

• If a package is returned to us as undeliverable due to an incorrect address or if it was unclaimed, we will contact you to arrange for reshipment. Additional shipping charges may apply.

7. Contact Us

• If you have any questions about our shipping and delivery policies, or if you need assistance with your order, please reach out to our customer service team at info@mabuyamedia.co.za. We are here to help!