Return and Refund Policy

At Indoni Perfumes, we are committed to providing our customers with high-quality fragrances sourced from reputable perfume factories. We take great care in selecting our products to ensure they meet our strict standards for quality and satisfaction. However, we understand that there may be instances where you are not completely satisfied with your purchase. In such cases, our return and refund policy is designed to be fair and straightforward.

1. Return Eligibility To be eligible for a return, the following conditions must be met:

• The product must be returned within 3 days from the date of purchase.
• The product must be in its original condition, including being unused, unopened, and with all original packaging intact.
• A valid receipt and the original packaging box must accompany the return. These are essential for processing your return.

2. Non-In-Store Refund Process Please note that refunds are not processed in-store. If you wish to return a product, our staff will assist you in initiating the return process. To complete your return, you will be required to provide your banking details so that the refund can be processed securely and efficiently.

3. Refund Processing Time Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your bank account. This process typically takes up to 5 working days from the date of return approval.

We strive to ensure that our return and refund process is as smooth and hassle-free as possible. If you have any questions or concerns about returning a product or the status of your refund, please do not hesitate to contact us at info@mabuyamedia.co.za. Our customer service team is here to assist you with any queries you may have.

Thank you for choosing Indoni Perfumes. Your satisfaction is our priority, and we are committed to providing you with the best possible experience.